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Our guarantees (Belgium)
According to our general sales conditions, the legal guarantee of 2 years is applicable (*).
3. Without prejudice to the above-mentioned legal warranties, the customer benefits from the following “commercial” warranties (**) for the shelters manufactured by VERANDAIR:
- 15 years on the aluminium structure of the shelter (frame and assembly brackets)
- 10 years on the lacquering
- 10 years on the glazing
- 10 years on the polycarbonate or composite sheets for the roof
- 2 years on the silicone joints
- 2 years on screws, hardware and all parts inherent to the shelter outside of points (a,b,c,d)
- 2 years on blinds, electrical equipment (e.g. lighting, motorizations, remote controls)
Aesthetic defects due to time and natural wear and tear do not affect the use of the shelter. The guarantee for the various elements of your VERANDAIR® shelter or pergola cannot be applied in the event of a manifest lack of maintenance or if the use of unsuitable products is noted. The various guarantees are only applicable insofar as the structure of the shelter or pergola is not modified.
(*) The acceptance of the work, express or tacit, marks the starting point of the legal and conventional guarantees applicable, provided that the full amount due has been paid by the customer.
(**) These “commercial” warranties are only applicable in the event of full payment of the amounts due on the fixed dates.
You will find all the details of application of our guarantees in our general conditions of sale.
Activation of the commercial warranty
Once the installation of your shelter is completed and paid for, we invite you to activate your commercial warranty on our site using your code. This code will be sent to you by email or by post.